Technicolor

  • Systems Administrator

    Job Location / Endroit US-TN-Memphis
    Type / Type d’emploi
    Regular Full-Time
    Category / Catégorie
    Information Technology
    Job ID / Numéro d'identification d'emploi
    0318-4991
  • Summary / Emploi Aperçu

    Technicolor is the world’s largest manufacturer of Blu-ray and DVD products, offering end-to-end supply chain management services to Hollywood studios, independent content owners, game and software publishers. Our services include content preparation, disc replication, finished goods distribution and transportation/freight optimization solutions. We deliver Blu-ray discs, DVDs, Xbox 360 and Xbox One discs based on the highest possible quality standards, supported by leading technology and operational efficiency. We put our clients and their content at the heart of our work; we have invested in the latest Blu-ray manufacturing equipment, in people and systems to deliver the best possible customer service experience. As a service provider, our mission is to contribute to the efficiency of our client’s supply chain and their success at retail.

    Responsibilities /Responsabilités

    • Perform implementation and 1st level support of production critical applications on company client and server infrastructure.
    • Installing, configuring, troubleshooting and maintaining Servers, Network equipment & PCs.
    • Asset Management – Order, Inventory, Configuration, Leasing and Destruction
    • Prepare and maintain documentation on resolution details, technical updates, processes and standard operations for reference and training of in-house and 3rd party support teams.
    • Maintain customer satisfaction in every step of the service delivery
    • Supporting Traditional PBX and VOIP phone systems
    • Providing new hire support, preparing and delivering computer equipment as requested
    • Performing other duties as assigned

     

    Administering Office 365 including:

    • Manage mail boxes, user accounts & shared mail boxes
    • Create/manage distribution & security groups

     

    Working and completing Help Desk tickets. These tickets would include but not limited to:             

    • Monitor/Peripheral issues    
    • VoIP Phone setup and troubleshooting 
    • Network connectivity issues,
    • Wi-Fi connectivity issues
    • Handheld and mobile device issues
    • Issues with general applications (like Outlook, Excel, PowerPoint, Adobe, etc.)
    • Diagnosing and fixing Windows laptops/desktops/tablets
    • Printer/Scanner setup, troubleshooting

    Qualifications / Qualifications

    • University degree or 5+ years hands-on experience with network administration and help desk in a production environment
    • Operating System: XP, Win 7/10, Server 2003 - 2012
    • Microsoft Active Directory, Microsoft Office 2010/2013/2016//O365
    • Fundamental understanding of networking concepts & protocols (TCP/IP, routers, switches, LAN/WAN)
    • Ability to effectively communicate verbally and in writing
    • Must have excellent customer service skills
    • Strong technical, analytical, and problem solving skills
    • Ability to multi-task and prioritize in a fast paced, multi-campus environment
    • Ability to work varied shifts and on-call after hours

    Technicolor is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

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