Technicolor

Sr. Account Specialist

Job Location / Endroit US-TN-Memphis
Type / Type d’emploi
Regular Full-Time
Category / Catégorie
Customer Service/Support
Job ID / Numéro d'identification d'emploi
0118-4874

Summary / Emploi Aperçu

Technicolor, a worldwide technology leader in the media and entertainment sector, is at the forefront of digital innovation. Our world class research and innovation laboratories enable us to lead the market in delivering advanced video services to content creators and distributors. We also benefit from an extensive intellectual property portfolio focused on imaging technologies. Our commitment: supporting the delivery of exciting new experiences for consumers in theaters, homes and on-the-go.

Responsibilities /Responsabilités

Position Summary: Manage customer accounts by overseeing all aspects of the assigned client relationships both commercially and operationally. Make company-binding decisions and commitments to customers. Develop full-scale project plans and associated communications documents and revise as appropriate to meet changing needs and requirements.

 

Key responsibilities:

  • Pursue new business opportunities with existing customers.
  • Responsible for developing any related client facing information. Attend meetings and/or QBRs via phone or in person at a Technicolor or customer site.
  • Interpret, enforce, and maintain individual customer contracts, rate cards, Service Level Agreement documents and associated commitments made on behalf of the organization.
  • Build and maintain trustworthy customer relationship with both external and internal customers through accurate, thorough, and timely communication of information.
  • Coordinate quotations with support from Pricing and Contracts Administration and Sales.
  • Provide and maintain customer forecast information.  
  • Distribute internally to appropriate departments.
  • Communicate with Finance and customers to resolve invoice discrepancies.
  • Manage capacities at multiple manufacturing and distribution sites to ensure timely manufacturing and obtainment of requested due dates.
  • Manage inventory/production that relate to workability and provide feedback to external and internal customers.
  • Responsible for monitoring bill of materials, orders, customer assets, invoices, and other customer requirements.
  • Enter orders as appropriate.
  • Print procurement and inventory management to include timely review of obsolescence and monthly reviews for space billing as required.
  • Reporting as customer needs require whether automated or manually provided.
  • Facilitate corrective actions and root cause resolution for all external customer complaints.
  • Be cross-trained to support other accounts as needed.
  • Required to be accessible to production sites and customers via cell phone at all times.
  • Some travel required.

Qualifications / Qualifications

Qualifications:

  • High School diploma or GED required; Associate or Higher degree preferred.
  • 4+ years’ experience within customer service or account management.
  • Manufacturing and supply chain experience helpful.
  • Strong PC, database, and operating system experience. Must be strong at Microsoft Office. 
  • Solid working knowledge of current Internet technologies, including Intranet, Extranet, and client/server architectures.
  • Ability to make independent decisions in a changing environment and anticipate future needs.
  • Experience and comfortability managing difficult or emotional customer situations and responds promptly to customer needs.
  • Excellent judgment and capacity to deal with problems involving multiple variables and pressures, including conflict resolution.
  • Ability to make decisions and commitments to external and internal customers.
  • Ability to professionally interact with various levels of management, internally as well as clients.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Positive, flexible, and proactive approach to all work situations.
  • Must have knowledge of contract administration, terms and have ability to interpret contracts.
  • Suggests area for improvement in internal & external processes along with possible solutions.
  • Sets and manages client or vendor expectations.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s business, organization, and objectives.
  • Experience at working both independently and in a team-oriented and collaborative environment.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Ability to read communication styles of team members, customer and vendors who come from a broad spectrum of disciplines.
  • Persuasive, encouraging, and motivating.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Adept at conducting research into project-related issues and risks.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Must have excellent written and verbal communication skills.
  • Attention to detail.

 

 

Technicolor is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

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