Technicolor

Supervisor, Account Management

US-TN-Memphis
Type / Type d’emploi
Regular Full-Time
Category / Catégorie
General Management
Job ID / Numéro d'identification d'emploi
1017-4721

Summary / Emploi Aperçu

Technicolor, a worldwide technology leader in the media and entertainment sector, is at the forefront of digital innovation. Our world class research and innovation laboratories enable us to lead the market in delivering advanced video services to content creators and distributors. We also benefit from an extensive intellectual property portfolio focused on imaging technologies. Our commitment: supporting the delivery of exciting new experiences for consumers in theaters, homes and on-the-go.

Responsibilities /Responsabilités

Responsible for supervising and monitoring custom manufacturing work flows, providing support to Senior Management/Account Director, implement process enhancements and primary support to client.

Key responsibilities:

  • Supervise direct reports; restructure team activities and set performance standard for tasks and roles
  • Manage the relationship with large studio clients as one of the primary points of contact as it relates to custom packaging new release and catalog production
  • Enhance custom packaging planning documents that will be utilized with clients in an interactive manner for activities with street date requirements
  • Identifies & documents issues and concerns, assesses feasible resolutions, presents options, and changes plans as determined
  • Engages in problem solving in an effort to meet customer requirements within time and contractual constraints
  • Restructure team activities to allow for support and back-up coverage
  • Eliminate bottlenecks and single point of failures to keep the account functioning at steady pace
  • Work to avoid escalation by managing issues up front
  • This role has an impact on the company as it has authority to make decisions on work methods which improves productivity and efficiencies
  • Integrates data from multiple sources to produce reports; generates reports using system tools and data warehouse queries
  • Analyzing data for trends, patterns, accuracy and using data to draw conclusions / produce key takeaways and executive summaries
  • Participates in process improvement efforts and project management

 

Qualifications / Qualifications

  • Bachelor’s degree preferred 
  • At least 4 years senior customer service or account management experience is required, one year supervisory experience preferred
  • Independent, self-starter, ability to handle a high volume of work is required 
  • Must possess leadership skills with peers and management 
  • Must be able to multi-task and reprioritize tasks for self and team as necessary
  • Must have knowledge of contract administration, terms and have ability to interpret contracts
  • Ability to professionally interact with all levels of management both internally and with a studio client
  • Strong understanding of order to cash flow
  • Strong system knowledge including SAP, Excel, Word, and PowerPoint, and Outlook
  • Positive, flexible, and proactive approach to all work situations
  • Exceptional organization skills and ability to multi task under pressure
  • Good analytical and problem-solving abilities are key for this role
  • Keen attention to detail is a must
  • Ability to successfully work in a fast-paced work environment
  • Excellent verbal and written communication skills and excellent organizational skills are required
  • Must be professional, dependable with excellent work ethic, able to work both independently and in a team atmosphere and possess good business acumen and judgment
  • Must be able to multi task and be very flexible to adapt to changing processes and priorities

The above are minimum requirements. Resumes from more experienced candidates are welcome. Compensation and responsibilities will depend on experience/qualifications.

EOE M/F/D/V

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