Technicolor, a worldwide technology leader in the media and entertainment sector, is at the forefront of digital innovation. Our world class research and innovation laboratories enable us to lead the market in delivering advanced video services to content creators and distributors. We also benefit from an extensive intellectual property portfolio focused on imaging technologies. Our commitment: supporting the delivery of exciting new experiences for consumers in theaters, homes and on-the-go.
This Customer Technical Support Engineer position is for an individual trained and experienced in broadband access technology. This position is in the Customer Technical Support group of the Technicolor Connected Home Division. The Division is headquartered at Technicolor’s offices in Indianapolis, Indiana and Atlanta, Georgia USA. The position could be located at Technicolor future Greenwood Village office (or at a Connected Home Customer Site in Denver area.)
The position primarily involves providing technical support and presales support to cable customers. This customer purchases our broadband cable modems and gateways in large volumes, then use these in-home ‘boxes’ to provide data, voice and video services to their subscribers. This person will be specialized in our Modem and Gateway products, and instrumental in all aspects of day to day customer technical support with our customer. Position interacts directly with operator test, evaluation, installation and network management engineers and technicians, as well as Technicolor's product development communities.
This role is critical as it involves direct daily interaction with our customer’s technical resources at all levels, as well as interaction with other CTS team members and Technicolor marketing, sales, product management and development communities. This person will support customer pre-sales technical aspects and technical issues as well as troubleshooting during customer product certifications, field trials, deployments, and day to day field issues involving our broadband access products.
Position may require 20% travel outside of the Denver area - usually trips of several days or less for training or troubleshooting at another customer site, but sometimes extended stays of up to two weeks during customer acceptance testing cycles.
This position involves close contact with customer representatives who exert great influence over our customers' purchasing decision-making for our products.
The Ideal Candidate:
Technicolor is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.