Technicolor

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Customer Service

Customer Service

Job Location / Endroit 
CA-ON-Toronto
Type / Type d’emploi 
Regular Full-Time
Category / Catégorie 
Other
Job ID / Numéro d'identification d'emploi 
0517-4461

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Summary / Emploi Aperçu

Technicolor, a worldwide technology leader in the media and entertainment sector, is at the forefront of digital innovation. Our world class research and innovation laboratories enable us to lead the market in delivering advanced video services to content creators and distributors. We also benefit from an extensive intellectual property portfolio focused on imaging technologies. Our commitment: supporting the delivery of exciting new experiences for consumers in theaters, homes and on-the-go.

Responsibilities /Responsabilités

  • ​Provide superior Customer Service using above-average communication and organizational skills.
  • Ensure customer order requirements are met by tracking and organizing customer components. 
  • Ensure the customer is communicated with in a professional and efficient manner.
  • Ensure all customer related requests and issues are resolved in a timely manner including issues relating to disputes, credits and returns.
  • Work closely with various internal Departments, i.e. Production, Accounting and also with external suppliers. 
  • Provide detailed and accurate information to Production on a daily basis to ensure customer orders are completed to meet customer expectations and requirements. Ensure this information is monitored and updated regularly. 
  • Perform all tasks required to meet production deadline.
  • Attend interdepartmental meetings as required. 
  • Generate and format required reports.
  • Coordinate manufacturing orders with other plant locations as required. 
  • Participate in customer related meetings and/or conference calls as required.

Qualifications / Qualifications

Soft skills:

  • Excellent customer service skills, communications skills and organizational skills

Hard Skills: 

  • Excellent computer skills, AS400, SAP, MS Word, Excel

Education: 

  • College Diploma 

Experience:

  • 3-5 years Customer Service experience in a manufacturing/production environment.

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